Archives, Heads Up, Help and FAQs, Home Page Feed, Latest News|September 4, 2018 2:00 PM

Service Update: Upcoming Changes to Pogo Sign-In Experience

Quick Overview:

How you sign in to Pogo is changing! Over the coming months, Pogo will be transitioning to a new sign-in experience shared across all EA games, sites and services. It also means no two Pogo accounts may share the same email address.

Quick Resources:

 

What is changing:

  • Your Pogo account will become an EA Network account and work across all EA sites, games and services.
  • Once your account is updated, you will sign in using your email address and Pogo password instead of your Pogo screen name and password. Your email will not be visible to others.
  • Each Pogo account must be tied to a unique email address. If you have multiple Pogo accounts, each one must be connected to a different address.

When this is happening:

  • Different Pogo players will have their accounts updated at different times over the next few months. You will know your account is being updated when you see this screen:
  • There is no deadline for updating your account. If you are on vacation or unable to visit Pogo when the transition occurs, your account will be updated the next time you sign in.

What you need to do:

  • If you have only one Pogo account, keep using Pogo as usual until we prompt you to update when signing in. After that, you will sign in using your email and Pogo password.
  • The update process is quick and easy, with instructions guiding you through the process. You may need to provide a new password and security question – which will be used to help with account recovery in the event of any issues.
  • If you have more than one Pogo account using the same email, you can get a head start by supplying a unique email address for each of your accounts. For help with that, please click here.

If you have questions:

Thanks for your understanding!

-The Pogo Team

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