Blog Post #83 – July 17, 2018


Howdy, hi, and hello to all of you lovely Pogoians!

I hope you’ve had a wonderful and fun last few weeks here in Pogo. I was visiting my family in Wisconsin last week and was unable to answer any questions and comments in the blog, but I have returned and am looking forward to hearing how you are all doing.

I also wanted to share with you a photo I took at 4:30am one morning from the shores of Lake Nokomis in the Northwoods of Wisconsin. I hope you find the beauty and sense of calm in it that I do.



If you are experiencing a technical issue with any of Pogo’s games and you’re posting about it on the forums, please take a screenshot of what you’re seeing and include that in your post. Also please run the compatibility scan so I can show our tech team what your hardware setup is. Once you do that, please copy the information provided and past it into your message. The Pogo tech team requires this information in order to help you out as they need to know which browser, operating system, resolution, and Java/Flash versions, etc you’re using when experiencing these issues. Also, please remember that I am unable to help with technical issues so if you are experiencing them, please contact Pogo/EA Help by clicking here.

I have big news for you! Double Deuce Poker HD will be hitting the Pogo screen soon! Here are a few screenshots of the new and fabulous Double Deuce Poker HD! I’ll have more info below in the Construction Zone on when you will be able to play Double Deuce Poker HD.


Welcome to the Construction Zone! Here is where you will find the latest on game updates. What is currently “under construction” on Pogo? As often as I can, I’ll sit down with the Pogo team and get the latest info on which games are being worked on and what’s coming. I will always post more details when I have them available. Please understand updates are subject to change.

Please understand that unless an announcement comes directly from EA and/or Pogo, we cannot endorse it as true. All games and updates reported here in the Construction Zone have been given the “go ahead” and are on track to come out. Anything else that is reported is speculation right now.

Game Updates

Jet Set – New levels are here! Play them now!

Cookie Connect –  40 new levels coming in August!

Jewel Academy – 40 new levels coming at the end of August!


New Games

I know that I had mentioned that Pogo would not be releasing new games until later on this year, but we really wanted to get a few new games out to you sooner, and here they are!

Double Deuce Poker – Coming August 28!

Word Whomp HD – Coming September!


Known Issues

Jet Set Solitaire – We’re aware of an issue in which the map navigation dot doesn’t currently correspond with the proper level to reach San Francisco. The workaround for this is to hit the left arrow and you will reach San Francisco. The team is aware of this issue and are currently working to fix it.

H5 games using Safari on mobile/tablets – We’re currently in the process of updating Pogo games so that they’re more fully supported on mobile and tablets, and the functionality of Pogo on mobile/tablets with Safari is part of this; currently, it’s working as intended on Safari as we to adjust games and their mobile functionality.

Multiple Games – Some players have reported seeing odd images for Rank Points. The images include $ and % signs. The team has investigated this issue and have found it to be an issue to those playing on the Safari browser while using the Mac Operating System. There is a fix in the works and this should be released in a later update in July. Please note: this does not affect gameplay or Rank status.

Google Chrome browser – Some players who are using the Google Chrome browser are receiving notifications that Pogo is not a secure site. This is due to Chrome changing their settings. Pogo is currently working with Chrome on updating things on our end to comply with the new standards that Chrome uses. Please understand that Pogo is still secure while using the Google Chrome browser.


Website updates

Badge Magic is on hiatus – Please click here for more information.

Super Secret Badges – Three new Super Secret Badges were released today!

CLUE will be taking a break from The last new update for now will be on July 30, though you’ll be able to go back and re-play any episodes you’d like at any time, or even buy new episodes if you’d like. Click here to read more.

Pogo recommendations and specifications for your computer – The team has updated the recommended specifications for playing Pogo games smoothly; please click here in order to find out more about these recommendations to help ensure that Pogo games run more smoothly on your computer.

New Pogo Sign-In Experience – New Pogo sign-in experience will be starting to roll out in July and will end in October. Click here for an FAQ. Click here for the latest blog article that was just released Monday.

Chat – (No new update). We’re reviewing new chat solutions. I thank you for your feedback in the blogs on your Pogo chat experience. I’ve collected the feedback and alerted the Pogo team.

Every week I answer a non-technical question related to Pogo. We get lots of questions every week, so I try to focus on common themes or the same question coming from different folks. Please ask your non-technical related question in the comments section of the blog.

(For technical issues, please go to Pogo’s Help Page.)

A. Why can I not play the new Jellyfish Tank in Quinn’s Aquarium? Why am I not getting Starfishes? What are Sand Dollars?

Q. As you may already know, the new Tank for Quinn’s Aquarium is now available and it is called the Jellyfish Tank. In order to unlock the Jellyfish Tank, you must complete all tasks within the Tropical Tank. So even if you have completed all of the levels, you must also complete the tasks; this is the reason you may see your Sand Dollars go up and not your Blue Starfishes. You must use all of your Blue Starfishes and complete the tasks before the Jellyfish Tank will unlock.
Sand Dollars are just like the Seeds used in Solitaire Gardens in that they are awarded across all of the Tanks in Quinn’s. The characters in the game will need to use Sand Dollars to purchase new fish for the Aquariums as well as pay for a few other repairs around the Aquarium. You’ll collect Sand Dollars at the end of the game and receive more for collecting Shell Tiles.

In the Tropical Tank, you will earn Starfishes that are used to complete the Tasks. In the JellyFish Tank, you will earn JellyFishes to complete the Tasks.


Thank you so much for reading the July 17th edition of the Pogo Insider. I am so glad to be back here in the blog and grateful for you all. Good wishes to you all on the Jet Set Solitaire Badge Marathon going on right now. I was able to finish all five badges yesterday, and, as always, I did have a lot of fun doing this. Now I can work on my Crossword Cove HD badge I started over the weekend. (The Situation Normal Badge).

Have a great, and fun, day here in Pogo. Never forget, YOU matter.


Pogo Llama


NOTE: Comments may take some time to be approved. Those which are off-topic or counterproductive to fostering a positive environment will not be posted. Thanks for reading the Pogo Insider!

If you’re having troubles loading or getting into a Pogo game, please go to Pogo’s Help Page. Unfortunately, I am unable to help out with any technical questions via the blog. Thank you!

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  • Is the mini mall going on hiatus?

  • I am sad about Clues I looked forward to playing that game every Monday morning. Took the regular Claire Hart now Clues bummer !!!!

    • Hi Grif,
      Thank you for your feedback on Clue. Please understand both Clue and Claire Hart 1 are still available to play, just no new episodes will be available.

  • I’m really excited that Word Whomp is being converted – I will look forward to trying to rank out in the game again! Re: the super secret badges, I just completed a Mix-n-Match album, how long will it take for the super secret badge to be awarded?

    • Congratulations on completing a Mix n Match Album, Nancy! Were you awarded the Super Secret Badge yet?

      • Not for that first one, no. I received one for a different album though. :-)

  • Hi Pogo_Llama,
    Beautiful picture of your home in Wisconsin,
    Thanks for the update on Double Deuce Poker, Can’t wait to play.
    I was wondering when are we gonna get new stuff in Mini Mall,We were all hoping for a release today 7/19 but nothing, Hosting a Mini Contest in The Forum in The Community Challenge Section we need new and old stuff to dress our Minis, and to see nothing today I was heart broken. Will we have something next Thursday Please.If all are Interesting in Mini Contest it’s called PALOOZA and its twice a week

    Thank You

    • Hi Donnams,
      Thanks for your comment. There will be more Mini Mall releases in the future, they are not going away. :)
      Have a really excellent week here in Pogo.

  • good afternoon Llama. am I correct in assuming that the “currency system” in DD Poker HD *IS NOT* the system that will be replacing the token system itself on Pogo? My husband katnipaz says they are different systems, but thought I would ask you. Thanks bunches and like the picture of the lake.

    • Hello Ktazhp,
      Your husband is correct in that they will be different systems. Thanks for asking and thanks for enjoying the lake photo. Have an excellent weekend (to both you and your husband).

  • I keep getting notified to update Java . Pogo Llama is that necessary.

  • I understand that you have to upgrade the games to not use Java and Flash, and that the new HTML/HD games require more computer resources to run (and a wired Internet connection is better for me than WIFI), but I am concerned about the hardness of some of the new games. For example, Quinn’s Aquarium Tropical Tank Level 3 was very difficult. Jellyfish Tank Level 1 was not quite as hard, but there was at least one game that I played 20+ times where I only had 2-3 tile matches and the game was over. I also have noticed a distinct increase is difficulty in the latest 3 Jet Set Solitaire “Extended Stay” levels. The San Francisco Extended Stay Level requires 21 stars to unlock the air port game. There are only 8 non air port games for a total of 24 stars. Requiring 21 of 24 stars to unlock the air port game seems a bit steep. Some Jet Set Solitaire games I can play and play and play and I never get more than 2 stars. I hope some of the new games will allow us to set the difficulty setting of Easy/Normal/Hard .

    • Hi Quietdi,
      Thank you for your feedback about the levels in Quinn’s Aquarium and Jet Set Solitaire. Thank you for playing and I hope you have a great week.

  • Hi again ! Please bring back Humpty Dumpty to the Costumes, I have him, but my friends want him too, thank you !

  • will all games be turned over to hd because i would love that i could play the fun games again and earn badges

    • Hi Bbwbeauty,
      To better understand why we are updating our games to the new HTML 5 technology, I believe it would be best to read this article I wrote and posted back in July of last year. This will explain what is going on with the technology and why Pogo must embrace it. The team is working on transferring over many of the Java and Flash games, but understand each one takes a great deal of time from beginning to end.

  • Glad you had a relaxing vacation. Lovely picture which is relaxing in itself. I enjoy seeing other places around Wisconsin as I was born in Wisconsin and have lived here all but a few years. I have been residing in Manitowoc the past 55 years. One thing I am curious about is Quinn’s Aquarium which is similar to Mahjong Escape but I don’t feel the hurry up pressure which I appreciate. At the moment I am interested in knowing when some new badges are coming out. I’m busy getting the jellyfish tank ready but would like some badges for doing so. Any time line on new badges for this game? Thanks.

    • Hello fellow Wisconsinite!
      It is such a beautiful state. :)
      While I cannot say exactly when new badges will be coming for Quinn’s, I do know more are being created and are on the way, you can be sure of that. Thank you for the question and have a fun week here in Pogo.

  • where do I go to report a bug..

    • Hello boxerbrats,
      You can report that to contact Pogo Customer Support by clicking here.
      What bug have you come across?
      Thank you!

  • When will Jet Set Solitaire become playable without buying power-ups to get through a level? I have done as many as 42 attempts to get through 1 level. I am on the second one in San Francisco of the latest set that just came out. Since the level is impossible to get through I give up trying to complete it. I really like the game but it is no longer any fun to play. I was of the impression that ALL games were playable without having to buy power-ups. I play on Pogo for the fun of playing games, not to be totally frustrated or use a lot on gems on power-ups. I like a challenge but the latest Jet Set Solitaire is too much.I made it to where I am but not going any further on this game.

    • Howdy bowmardon1,
      Thanks for playing Jet Set Solitaire and congrats on getting to the second round of San Francisco. I can confirm that each level is possible to beat without PowerUps. Definitely try to strategize your moves as that is what it’s all about. :)

      • You say each level is possible to beat but can you get three stars? I mean I can get one star and move to the next level You can play without the power ups but to get 3 stars I assume you need the power ups. You notice it when your doing a badge that says 20 games with three stars.
        Mahjong Escape you wind up with two same tiles on top of each other. Either you buy a power up or play the level ten times. I played one level six times and wound up with two same tiles on top of each other at the end.

        • Hiya Reven,
          It is possible to get three stars without the use of power-ups. My recommendation is to strategize and also ask fellow players for their tips. Thank you.

  • I was wondering if there are any plans on adding more levels to Everyone Wins Bingo? I also want to thank the staff for fixing Quinn’s Aquarium. It was taking me sometime 10 times before I could play.
    Thank you for all the free items.


    • Hello Pickivicki,
      So glad you’re enjoying Quinn’s and having a good time playing along in that game again. Also, you’re welcome for the free items.
      There will not be new levels for the Flash version of Everyone Wins Bingo. However, if I get any updates on EWB going over to HTML 5, I will let you all know in the Construction Zone of the blog. As of right now, there is no word of that happening.

  • Hi Pogo Llama. Thanks for the beautiful picture. I wish I was there in the boat out on the lake with the loons. I have been to WI many times when my brother lived in Adams. It is a
    beautiful state. The last time I wrote I said I didn’t like Crossword Cove as well as the
    old one, but I was playing the Daily crossword. I LOVE the new one and still play the daily also. I have a question about the scoring on the new StackEm. I try to get the highest score I can and don’t care when the animals go over the fence. But it’s taking me forever to move up
    ranks and so now I’m wondering if I get credit for the games I don’t win. I have read how to play but couldn’t find anything about how Pogo scores. I am rank 12 now but I don’t like it
    half as much as the old game, so when I make top rank I will not play it except for Challenges.
    And again I want to ask Pogo to please keep Mahjong Garden and Escape. I love both of these
    games. Love your interesting blog. pawneespirit33

    • Hello Pawneespirit33,
      Oh wow! I totally know where Adams is as my hometown is not too far from there. Close to the Wisconsin Dells, too, America’s Waterpark!

      So glad you’re enjoying Crossword Cove HD. It’s my current favorite game right now, too.

      For Stack’em, in order to get Rank Points, you do have to successfully complete the level. However, to gain scores and progress for most Challenges, you do not have to win the level. Of course this could change depending upon the Challenge. I hope this helps.
      Thanks for reading the blog and have a fun week here in Pogo.

  • Hi Pogo_Llama!
    Quick question – With the new Word Whomp HD, will we be auto-awarded the Wednesday challenges, orJUST any purchased badges we have that are undone? Thank you!

    • Howdy Sk2x,
      All unfinished, activated Badges from the Flash version of Word Whomp will be auto-awarded to your account on a date yet to be determined. Please read more here.
      Have a great weekend.

  • I’ve been a club member for 12 yrs. playing in Pogo longer then that. Just wondering why the switch to HD games? I know so many peeps like myself that has so many issues with the HD games, we got by fine with the Java games for years. Thanks for the answer.

    • Howdy Scooter,
      To better understand why we are updating our games to the new HTML 5 technology, I believe it would be best to read this article I wrote and posted back in July of last year. This will explain what is going on with the technology and why Pogo must embrace it. The team is working on transferring over many of the Java and Flash games, but understand each one takes a great deal of time from beginning to end.

  • wow,the sun rises awfully early in wisconsin

  • Hi , very nice picture. I read last week where they were changing to E-Mail to get on pogo? When I first started I had a different E-Mail account. I changed it few year’s ago, as I never used it. N ow I have a new account. The first one I had I forgot pass word,I tried to get into my mail it will not work. So what do I do when they CHANGE the new format?? I am Stressed as I love pogo. PLEASE HELP ME? Thank- You so very much.

    • Hello BrightBluEyes,
      Is the email you have access to currently tied to any Pogo account? If not, please update your email by going to My Account and click on “edit” your email. Please do not stress, I’m here to help.

  • PLEASE keep AS THEY ARE the gophers in Word Whomp. Every other drawing of
    them is NOT as CUTE and innocent. Too harsh and edgy. Thank you for considering.

    • Thank you for your feedback on Word Whomp. The art will be updated, and I do think it’s a good mix of new with keeping with the classic look. I’ll give you all a preview very soon. :)

  • thank you for your help.

  • Why don’t we get POGO tokens in the HD games? Sorry if this is repetitive, but I haven’t seen anything about it if the question has been answered.

    • Hello mjpochie,
      I’m so glad you’re enjoying the new games. Back in May, I answered a Pogo Insider question about tokens. In the article, I stated that, in the future, the current token system will be replaced with a new awarding system. Please do click on the link above and then scroll on down to the Insider Question area to read more. Thanks for asking and for being a part of Pogo.

  • The same question about Secret badges has been answered numerous times. I am still waiting for a reply.

    • The Super Secret Badges are awarded when you complete a Mix-n-Match Album of 20 badges. If you do get a Super Secret Badge, you’ll find them in your Special Edition Badge Album. The Super Secret Badges are awarded randomly, so you never know which one of the designs you’ll get. But, you will only get one once you complete a Mix-n-Match Album of 20 badges. (Please keep that part in mind).

  • I am still wondering about A Way with Words , when the new challenge levels will be unlocked and available to play? I hope you can find out and put it in the Construction Zone THANK YOU

    • When I find out about updates to AWWW, I shall put them in the Construction Zone. You got it! ;)

  • Hi, if tokens are going away then what happens to the mini mall ? Sure hope the items won’t be gem items only as I’m retired and on a budget. Also, it’s very hard to chat with friends in the new HD games or even play against them. I’d hate to leave Pogo for these reasons because my 10 year anniversary is coming soon and I’ve met many good friends here.

    • Hi Krazichic,
      The items in the Mini Mall that used to be for tokens will now be free. The Gem items will stay as such. Thank you for asking.

  • Llama that is a beautiful picture!!!

    I’m so excited about Word Whomp…working on my backlog of badges but it will be awesome to see Nester and all his friends get the upgrade 8)

    I meant to mention this on Tuesday but forgot…too late now but the retiring dates for all the Mono and Scrabble badges never changed back…I had wanted to get that decade badge for Scrabble and was thinking about the Mono ones….one of them only came out this year so it retired way too soon

    Not sure if those badges can be brought back or not but now I”m wishing I hadn’t mentioned the dates didn’t change when the initial announcement was made…I just didn’t want anyone to get cut short because I know there are some avid fans for those games like there are for many other games on Pogo

    I’m not much of a Poker player but I like the look of the HD upgrade…right now it is I believe 1 of only 2 games where the chat is on the LEFT side of the screen instead of the right…I do hope the chat can be fixed before too long because I miss chatting with people while playing…that said I’m really liking the sidebar…it makes it SO much easier

    I do think stats that relate to in-game badges need to be added though…like the Popcash in Poppit Party…I don’t know how close I am to the 2 million mark but if I level up all my costumes before it happens i may not be able to finish due to the coin cap…just a suggestion to make seeing your progress easier for some of those in-game badges

    And since I couldn’t say this last week a huge THANK YOU for the sales…especially on the State Badges…that was what I was waiting for and now have all 50 waiting for me to do them (and yes I’m the insane one who is going to try doing them in ABC order LOL)

    Early happy 15 Pogo and here’s to another 15 years *<8)

    • Hi doglvr,
      Thanks for your comment and I always appreciate your suggestions. Happy Club Pogo birthday to you too! Thanks for being a part of it all here in the land of Pogo.

  • Llama a question if I may , why if someone has an issue with pogo and writes something that pogo deems not fostering good relations is it deleted , many members have concerns and if they ask about it in a negative way their comment just disappears, can pogo not answer a question from a member that has a concern rather than delete it . It seems as long as everyone is saying good things then it get printed so to speak but as soon as someone has an issue well that just disappears.

    • Hello DFW2T,
      Thank you for your question. Do you have a concern you’d like to share but are afraid it will be deleted?

      I try very hard to publish all comments, positive or negative, as long as they are written with respect. If they are negative, all I ask is that the the comment tells a bit of a “why” and not just a rant so I can pass along the feedback in a helpful way. The Pogo team and I realize not all will enjoy everything here on Pogo and we want to know what it is they like and what it is they don’t like. But we need constructive criticism rather than just a long rant or compliant so that we can work to make things better. I hope this helps clarify things up a bit for you. If you take a look at blogs in the past, you will see not all of the comments are positive. I really do try to publish all of the comments that I am able.

      • OK I will try to remain positive but I do have a question , why does it seem every time a game gets upgraded to HD it seems the only way to get past a level is by using gems. I enjoy quinns but it seems the higher you go in the levels it is impossible to beat them, I don’t mind a challenge but I played level 54 in quinns approx. 150 times and still could not beat it , from 54 on the only way I could get past a level was by using gems. I know that you say pogo would never make a game that would require gems to complete but that is not the way it looks to a lot of members here in pogo.

        • Hello DFW2T,
          Remaining positive is all I ask.
          I do realize it may seem like Gems are the only way to get ahead, but I can confirm that all levels and Challenges here in Pogo are achievable without the use of power-ups. That is something our team works to confirm before launching any Challenge, game, or level. Sometimes, levels are harder than others, but they are all achievable without the use of power-ups.
          Again, I understand your thoughts and I hope this helps clarify things for you. We really appreciate you being a part of Pogo and I truly hope you have a fun week here in Pogo.

          • well llama not to disagree and like I said I don’t mind a challenge but when it takes 100’s of tries to get past one level that to me just makes me not want to bother with the game and when I look at the comments about the very same issue in the forum apparently there are a lot of members who feel the same .

          • I understand. Thank you for your feedback, DFW.

  • Hi again…quick question for you, Llama. If Pogo was started in 1999, why is it only Pogo’s 15th birthday? Math is not my strong suit but what am I missing?

    • Hello Care,
      I do apologize for any confusion on that and I can totally see why it would be confusing. Pogo’s 15th birthday is for CLUB Pogo’s 15th birthday. Pogo’s actual birthday will be 19 years old on Sept 1. :)

  • Good morning Pogo_Llama

    I would like to thank Pogo for the free Member Appreciation M&Ms and the free Mini Mall items.

    I was a little shocked, though, that the 25% off M&Ms was only for one M&M, though. I didn’t bother with that sale. This is the wording from the Club Pogo 15th Birthday Bash landing page:

    “Use coupon code MNMBIRTHDAY
    to save 25% on a Mix-n-Match Badge.”

    I thought it might be in error, so I tried it out with 20 M&M’s in my cart. Sure enough, only 1 was discounted by 25%. I removed the M&M that received the discount, and it jumped to the next M&M in my cart. I didn’t bother going through with the sale.

    • Hi SusyQ,
      Yes, the sale is for 25% off of one MnM. I hope you enjoy the other Club Pogo celebratory items. Have a really fun week here in Pogo.

  • good morning pogo…am so excited about the birthday bash…just one thing…why can’t I buy 1 badge with the MNMBIRTHDAY special…I only have 16 gems til next month and cant afford to buy any right now and we have to buy at least 2 to get in on the deal….I don’t think that is fair…what do you think? have a great week…

    • Hello Shmr341,
      Please understand that the code is good for 1 Mix n Match Badge and you do not have to purchase 2 to get the deal. Thank you.

      • thank you but should also specify that it cant be a retiring badge…thanks again

  • Are there any plans to put the Clue and old Claire Hart episodes on sale? I would really like to get the rest of them, but I’ve always waited for sales to buy episodes.

    • Hello Donnagurli,
      That’s a great suggestion and I will relay that to the team. I’m so glad you enjoy both Clue and Claire Hart. :)

  • Hi Pogo Llama,

    I’ve noticed that with the change over to HTLM5 the ‘Clear stats’ ability is no longer available in games that previously had that option; Turbo 21 HD, Aces Up! HD, World Class Solitaire HD for example. Does Pogo have plans to reinstate this option at some point in the future?

    • Hello Just4Fun,
      Great question and I do believe it’s been looked into but no solid answer on this right now. Thank you for asking.

  • good morning llama…why does google chrome say unsecure site when I play html games in pogo…its got me and others worried…thank you

    • Hi Jan,
      As stated in the Construction Zone of the Pogo Insider: Some players who are using the Google Chrome browser are receiving notifications that Pogo is not a secure site. This is due to Chrome changing their settings. Pogo is currently working with Chrome on updating things on our end to comply with the new standards that Chrome uses. Please understand that Pogo is still secure while using the Google Chrome browser.
      Thank you.