Blog Post #79 – June 5, 2018


Hello Pogoians!

Welcome to the Pogo Insider, Pogoians. I’m so glad you’re here. Thank you for stopping by and reading. How was your weekend? The sun was so powerful and shimmery this weekend and it was so beautiful.  I hope you’ve had a great start to your week and it continues to a fun week for you here in Pogo.


We’ve got Pogo Rachael here with the latest Mini Mall preview! Take it away, Rachael!

“We’re releasing some 4th of July themed Minis this Thursday just for you. It’s a little early, we know, but then again – it’s hard not to feel a bit patriotic anytime summer rolls around. If you saw the News Article about this you’ll already know all about it, but we’re making all of the token items in this release and in our releases going forward FREE for you. It kinda makes me want to go dance around with sparklers right this second. I can get away with that, right?”

Welcome to the Construction Zone! Here is where you will find the latest on game updates. What is currently “under construction” on Pogo? As often as I can, I’ll sit down with the Pogo team and get the latest info on which games are being worked on and what’s coming. I will always post more details when I have them available. Please understand updates are subject to change.

Please understand that unless an announcement comes directly from EA and/or Pogo, we cannot endorse it as true. All games and updates reported here in the Construction Zone have been given the “go ahead” and are on track to come out. Anything else that is reported is speculation right now.


Game Updates

Cookie Connect – New levels are on the way June 20th.

Poppit! Party – I do not yet have an update about your request for new costumes, but I’ve definitely checked in with the team to know that this is a highly-sought-after addition to the game! I will keep you posted on any developments.

Crossword Cove – All unfinished, activated Flash Crossword Cove Badges and all purchased Flash Crossword Cove badges have been awarded.


New Games

Stack’em – New H5 version coming the week of June 18th. Click here to read more.

Post Cards From Britain – Coming in June.

A Way With Words – New word game coming this summer.


Known Issues

Crossword Cove – Time out when actively playing game is currently being worked on.

Sound – Google Chrome has updated their browser to include a feature where it auto-shuts off sound. Chrome has announced that this is a browser issue and will be working to fix it in an upcoming release. However, until that is released, please click here for a workaround.

Quinn’s Aquarium – The team is aware of some players experiencing a black screen when trying to load the game. They are actively working with the developer to correct this issue. The developers have made some changes to the code for the WebGL compliance, but we do realize some of you are experiencing issues and the developers are looking into these.

Jewel Academy – We have informed the developers of the issue in-game and they have worked on a fix for the current Wednesday Challenge. The fix is now live.


Website updates

Pogo recommendations and specifications for your computer – The team has updated the recommended specifications for playing Pogo games smoothly; please click here in order to find out more about these recommendations to help ensure that Pogo games run more smoothly on your computer.

New Pogo Sign-In Experience – New Pogo sign-in experience will be starting to roll out in July and will end in October. Please click here to read more.

Scrabble and Monopoly: Please click here to read more information about Scrabble and Monopoly being removed from Pogo.

Every week I answer a questions from you that are related to Pogo. I receive a large number of questions every week, so I try to focus on common themes or the same question coming from different folks. Please ask your question in the comments section of the blog.

(For technical issues, please go to Pogo’s Help Page.)


Q. What’s going to happen with the Mini Mall if tokens go away?
A. The answer is…the Mini Mall items that were priced with tokens will now be FREE! That’s right, there will be no cost at all for token items with our releases going forward. Gem-priced items will still remain the same, however. This will be implemented in Thursday’s release, so you can look forward to seeing new free items in the Mini Mall then.


Alrighty folks. It is that time again. Time to get some tea and it’s potentially time to go play Crossword Cove. Have a fantastic week.


Pogo Llama


NOTE: Comments may take some time to be approved. Those which are off-topic or counterproductive to fostering a positive environment will not be posted. Thanks for reading the Pogo Insider!

If you’re having troubles loading or getting into a Pogo game, please go to Pogo’s Help Page. Unfortunately, I am unable to help out with any technical questions via the blog. Thank you!

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  • When is there going to be a new pba out!!!!!!!!!!

  • dice city roller added to hd be nice and can we have more spades badges unrated ty

  • Will there be any new levels coming soon for Phlinx II. LOVE THIS GAME

    • Hi Rrose!
      Thanks for your request, I’ll update in the Construction Zone when I hear something. So glad you’re enjoying Phlinx II!

  • I am unable to play Jet Set Solitaire at all. I have IE11 and never had a problem in the past but all of a sudden I just can’t play this game at all. It never loads. How come and is there a fix so I can play this game??

    • Hi gigs,
      I’ll need more information to help you out with this. Can you please click this link here and then copy/paste the information it provides in response to this comment? It’ll be helpful to see what your computer system specifications are to see what you’re operating with. Thank you.

  • What’s the story on Claire Hart Secrets?Haven’t gotten any new episodes in a wwwhle.

    • Howdy hi ThrDelgros,
      A new episode is available today called Opportunity Knocks. Going forward, they will be available every Wednesday. Thank you.

  • In Poppit Party, if new costumes are not ready to be released or are not being worked on because of all the other work happening in Pogo, why not add more levels to the existing costumes. Once you reach your limits in popcoins and costume levels, there is no longer any reason to play.
    Thanks for thinking about it.

  • I thank-you for all the information you do for us Pogo Llama.Now here is my question when is Poppit Party 2 coming to the big screen of Pogo?


    • Hi Rose,
      No solid plans yet but I’ll update in the blog when I hear something.


    • Wow, Pinkrose! It’s so great you finished all the levels of Jet Set, congratulations! We’ll have new levels in the future, but I am not sure when. I’ll keep you posted here on the blog when I hear more.

  • Was wondering how re-released mini items will be handled? There are a ton of old mini items that members ask for all the time, myself included. I didn’t do much mini mall shopping in the beginning b/c I was trying to build up my tokens :)



    • Hi Suz,
      Thanks for your question. Re-released token Mini Items will be free. If they were Club Exclusive, they will remain so, and also free. Limited Edition token items will never be re-released. And finally, Pogo will never charge Gems for a token item.

  • Will the previous released token items in the mini mall be free also. Or will you still have to use tokens for older pre-released items.

  • I may have missed something. Are the tokens “going away”? I like tokens and hope they stay, but I will keep playing Pogo anyway. As long as Pogo offers a really great selection of games, I will probably keep playing Pogo games into the afterlife. Oh, and thanks for the free mini items!

    • Hiya gecko,
      Indeed, I did answer a question about tokens in last week’s Pogo Insider. In the article, I stated that, in the future, the current token system will be replaced with a new awarding system. Please do click on the link above and then scroll on down to the Insider Question area to read more. Thank you and so glad you’re enjoying Pogo’s games and the free Mini items! :)

      • Hi There Pogo_Llama

        Might we get a little more info or sneak peek at what this will entail and when we might expect it ? Thanks and keep up the great work…

        • Yes yes absolutely yes! I will sneak peek it when it’s available.

  • When will the next part of Quinn’s Aquarium be open? I can’t wait.

    • New content will be released every second Tuesday for Quinn’s. Thank you for playing. So glad you’re enjoying it. :)

  • Love the idea of free items in the mini mall, oh goodie! Question, Could the people that handle and design outfits, think of some new outfits for those handicapped (wheelchair) pogoians? Sometimes those outfits are a little boring, and it seems like the ladies outfits are more maiden type.. let us assure you, we are not. haha. Something like jeans and sweats, or tops and skirts and summery outfits.. there is so “little to choose from” that it is the same ol stuff. boo!

    • Thanks so much for the request, GLacagoo! I will forward this on to the team.

  • Thank You…..Mary

  • What in the world is going on with Poppit Party??? The screen is almost fuzzy, the left side where the daily item count is bordered and the power ups move to the middle of the screen when I play. Help!!!

    • Hi Dxe,
      Thanks for reporting this. Because of the swift and helpful community feedback, the Pogo team was able to recognize react to this issue and it is currently being worked on. Please click here for more information.

  • I had not heard that tokens were going away, although I am aware that we do not earn tokens when playing the updated HD games. While I appreciate the fact that all token mini items will be free starting on Thursday, what is to be done with the tokens? Will they still show up on our accounts for “bragging rights” – I currently have over 53 million that I have accumulated over the past 13 years of being a Club Pogo member and would hate to see them just vanish.

    • Hiya purplepass
      Your token count and token stats will remain. And, with the new awarding system, you’ll get a new set of bragging rights.

      By the way, I love the color of purple. :)



    • Bev, You can do it. I know you can! Keep on trying and you will master this!

  • i like badges on all the bingo games word game card games and alot more please keep adding more badges on them

  • So Happy to see all tokens items will be free this week.

  • Good Afternoon Pogo Llama, Can you tell us when we will get new episodes of Grub Crawl and Vanishing Trail? Also, when can we see new levels of Match and Merge? Thank you

    • Hi A696050,
      Vanishing Trails and Grub Crawl will not be getting new scenes as all of the scenes for that game were available at the time of release. I haven’t heard anything about Match n Merge, but if I do, I’ll update all in the Pogo Insider blog.
      Thank you for playing and for your questions.

  • like pokey256 i love all those games but i fine we need more badges on them all

  • My comment is on Jet Solitaire. I think we should be able to keep any power up when we do not use it when solving the game like when we find star power ups in hidden object games that like the ones we purchase since they are so expensive. Just asking.

  • Thanks for the free Mini Mall items. Will you have July 4th mini costume contest? Have a good day.

    • You’re welcome, owllady628! I can’t wait to darn myself up with the new Mini items when they’re released tomorrow. There will not be a July 4th Amazing Mini Show. Thanks for asking!

  • hi, have a question about google chrome & the html games where one has to use chrome. why is/does pogo go unsecure website when using chrome? Does chrome not support pogo ?
    curious aquarius45

    • Great question, Aquarius. This is another recently rolled out feature Google made to show compliance to their standards. We’re updating games frequently to meet Google’s compliance standards.

  • Hi Pogo Llama!!! Wishing you a week without much pogo drama lol. I was wondering how Pogo will be handling the requests for bringing back previously released items that are token items. Will that still be happening? There are a lot of older token items which we all would like to see re-released. Your thread assists in identifying those items so they can be made part of the bi-monthly Mini Mall release. Another concern is that some of these token items are made available for release to Club Pogo members only. How will that be handdled now that all Pogo token items are free? In other words. will the distinction of Club Pogo membership still be preserved for receiving certain token items?

    Also I see that the Game of the Month now releases badges for for completion in lieu of the token game related background. I was hoping that Pogo game background wouldn’t fall the wayside to make way for more badges that not all of us necessarily want to do or made part of the MnM books. Will the mini mall releases still include the Game of the Month Background each month?
    Finally, as Pogo continues to transition the games to HTML without token wins, I had a thought about all the mini items we own and have paid for with gems over these many years. With the issues that Java presents to the games, what plans is Pogo making to preserve our mini items in our personal mini malls. This issue is of great concern to me as of late.

    Thanks, in advance, for your reply which will serve to re-assure concerns of the mini maker community as well in Pogo.

    • Hi bway!

      Re-released token Mini Items will be free. If they were Club Exclusive, they will remain so, and also free. Limited Edition token items will never be re-released. And finally, Pogo will never charge Gems for a token item.

      As Game of the Month is undergoing some changes, the future of the GOTM background is currently unknown.

      Java and the Minis have no connection so there is nothing to worry about there.

      Thanks for your questions and have a fun week here in Pogo.

  • Hi Llama,

    This will take some getting used to…playing games without token rewards…makes me sad.
    Adjusting to change can sometimes be a tad uncomfortable. Ah, well. Onward.
    Thanks for all you do,

    • Hiya Saumya,
      Indeed change can be uncomfortable but also can lead to greater things. We’re working on the new system and are keeping everyone’s feedback in mind. Thanks for being a part of Pogo, we are very happy to have you here.

  • Since there is no ETA for Collection 2 in Poppit Party, would it be possible to change the banner from “Coming Soon” to the slightly more realistic “Someday your prince will come” – or at least to a wording that more accurately reflects the situation?

    • Haha! I love that suggestion “Someday your prince will come”! Thank you for that and it did make me smile. I’ll pass the feedback along to the team. Thank you!

  • Hi Pogo Llama,
    First, I want to apologize as I criticized Quinn’s Aquarium when it first came out, but I have come to love it. I enjoy seeing what the next aquarium addition will be. Just curious, in the future, will our tokens stats go away completely? Will they be a thing of the past entirely?
    Thank you.

    • Yay! I’m sooooo happy to hear you’re enjoying Quinn’s!
      In regards to tokens, Your token count and stats will remain and will not disappear.

  • So many Friends have said tokens are useless. I guess that’s true now. However I do remember a time when we used to be able to spend them on tickets for money drawings. How about bringing that back so they don’t become useless. I still remember the day I broke 1,000,000, it was a great day, til I saw someone with 235,000,000.
    So, what’s gonna become of our tokens? Are they just going to disappear?

    Thank You
    hagd bkpticecutter

    • Hello bkpticecutter,
      Thank you for your suggestion on tickets.
      Your token count will remain and will not disappear.

  • I am a great fan of Big City Adventures; however, I cannot do the puzzles with the gears nor can I complete the Maizes. I have completed most of the ones that I can and done the free trials and this is one game i would purchase more of except that once i get to the end i cannot complete it so i can’t play it again. I do realize there are some that have regular puzzles and i can do those. Is there anyway to have an override for these items? I am really frustrated by this.
    Thanks Pogo

  • Thanks for the update info. So, there are only 16 HTML games right now – tons of flash games. How about, since the flash games are going to disappear, if Pogo makes more of the Wednesday challenges flash-based so we can have fun with them while they’re still here? Thanks for considering it.

  • I have several issues – All of my World Class Solitaire badges are gone. In Poppit Bingo I am rank 49 but the locks only opened 10 of them and as I advance they won’t let me open number 11 and the others moving forward.

    Please help – I have been a customer for many years and have never had the problems that I am experiencing – there might be more issues but this is all I am aware of.

    Thank you
    Pat Sprague –

    • Hi Pat,
      In Poppit Bingo, you must be at Rank 50 to open level 11 which is Macchu Picchu. You are almost there, just a little bit more and you’ll be where the alpacas are (in Macchu Picchu). :)
      Regarding World Class Solitaire, which badges are you missing? I see you have 11 out of 37 possible WCS badges.
      Thank you.

  • June is PRIDE month . . . will we be seeing any releases for that in the mini mall? I had read that there has been some in the past. Would love to see items for that.

    Thanks!! :)

  • why can I not load some of the older games such as Lottso?

  • I have Pogo games on my iPad. All work fine except World Class Solitaire. It starts out fine but will suddenly go back to the iPad start up screen. Any suggestions? It’s my favorite game to play when I am waiting for laundry to finish, or in drs waiting room. Also Phlinx. Our regular chat room was there and suddenly gone for two days. Then back, but I click on it as I see friends are in the room and I’m sent to a different chat room. Took 4 tries last evening before I got into the room I’d been clicking on all along. If you could bring this to the attention of the techs I’d appreciate it.

    • Hi GOVO1,
      I was at the doctor’s the other day and totally wished I could have played the new Crossword Cove HD on my phone as it’s my current favorite game, so I do understand what you’re saying. At this time, Pogo has not yet been made to be supported on tablets and phones but it is in the plans for the future.
      Regarding Phlinx chat, was this in Phlinx or Phlinx II? Thank you.

  • Technical issue? Every time I click on a game I get a “fbconnect library is missing (sdk.js) error message.

  • Time out while actively playing Peggle Slots is also a problem. I have tried using firefox, i.e. and chrome, windows 7 & 10, & 3 different laptops. Because the game keeps refreshing I can’t get the 20 extreme fever peggle master. I don’t use auto spin and have tried to get help through forums and Pogo Help. Does anyone know what I should do?


    • Kathy, thanks for reporting this and letting us know. I’ll have someone look into it.

  • Will this be a re-release or a new release?
    TY Llama for all your hard work

  • Thank you so much Pogo for making tokens items free!!! Can’t wait!!!!! I have once question for you. I have noticed today when playing Crossword Cove that if I hit the backspace key, it brings me back out to the main Crossword Cove menu. Any ideas?? Thanks again for all you do.

    • Thanks for reporting this issue with Crossword Cove HD. This is an issue happening on the Microsoft Edge browser. The team has been notified and is working on a fix for it. In the meantime, please play on Chrome, Firefox, or Internet Explorer when using the backspace. Thanks again for letting us know.

      • Thank you for the info. It turns out that the next day, Crossword Cove HD was working fine. Thank you again.

  • Hi Pogo_Llama,
    You know what we can use A Outfit for Our Newest Member in Crossword Cove,If you notice we have a turkey hand outfit for Thanksgiving we can Make a Outfit a Crab Hands /Claws ..I thiknk this would be awesome,
    Have a great rest of your week Pogo_Llama

    Thank You

    • Thanks for the suggestion, Donna. Cap’n Pinchers seems like he’d enjoy being a turkey once a year. :D

  • Hey PL! Happy summer back at ya! How about a “back to top” button on this page for those of us too lazy to scroll back up? Actually, I’m wanting to save my energy for playing.

  • I’m having trouble with several games. Mahjong Escape You have to hit the tiles more than once or twice. Solitare Gardens When you need a wild card it will throw more than one card. You have to keep rebuying wild cards. Mahjong Gardens It is moving very slow going to the next screen and is so so slow and when you click on tiles it takes forever for them to go away after matching. A lot of the time it will throw extra tiles down from the bottom of the one you select. Very frustrating!! I have a call into help but no one has returned my call!!

    • Hi Heidi,
      Please know that Pogo/EA customer support does NOT have a phone number for players to call and that we will NEVER charge for help. What you called was not Pogo customer support and was a fake pogo help site. Please click here to read more. Players – PLEASE beware of fake Pogo customer support sites. We will also never charge you. To contact Pogo support, click here and fill out the necessary information. You can request someone from Pogo support to call you, but we do not have a phone number for players to call.

  • Good day to you Pogo Llama. As a paying member of Club Pogo, I feel like a member of the Board of Directors. I must make a comment or two and also ask a question. Yes, I noticed changes to Poppit Party this morning and not for the better. The game played perfectly on Google Chrome and with last night’s maintenance, the play is now slower and more choppy. Also, for the life of me I cannot figure out why the movement of the power up display at the bottom. It adds nothing and only detracts from the play. In addition, the different between the small and medium sized chests are almost imperceptible. Makes it much harder to tell the difference. My question is “will there be more changes coming to other HTML5 games and which games and when?”

    • Hi As,
      Thanks for reporting this. Because of the swift and helpful community feedback, the Pogo team was able to recognize react to this issue and it is currently being worked on. Please click here for more information.
      Regarding your second question, yes, changes and updates and new games are always in the works here in Pogo. Please read the Construction Zone area of the blog for the latest news on this.

  • hi, there is a game call SAMBO which I have been playing for years. I was wondering if you could include it in Pogo. It is the same as Canasta but you are aloud to have runs in the game. The rules are all the same as Canasta. I would be very happy if you would consider it. Thank you for your understanding. Knitter1240


  • Can you please make all music for Poppit Bingo softer. It is often hard to hear or understand the caller when the louder music plays. Very annoying. Thanks LdPlay3

    • LdPlay3,
      I have some really good news for you as there is a way to turn off the music and keep the caller’s voice.

      If you go into the sound options in Poppit! Bingo, you will have the option to turn off the music and keep the caller’s voice. Thank you!

  • I didn’t read anywhere that tokens are “going away”, I just want to know if this is a rumor or are they really going away, and when? Just a note, I love getting the tokens. Thank you all from POGO.

    • Hi Mytony,
      Indeed, I did answer a question about tokens in last week’s Pogo Insider. In the article, I stated that, in the future, the current token system will be replaced with a new awarding system. Please do click on the link above and then scroll on down to the Insider Question area to read more. Thanks for asking and for being a part of Pogo.

  • Just wondering when we can expect more levels for Quinns Aquiam?

  • Thank you for everything I love playing on Pogo… and reading your blogs every time they are full of information that I can use to help my team mates who don’t read the blogs. Thanks again.

    • Purpledragoonjm,
      Thank you so very much for your comment. It makes me really happy to know you help your teammates with the information found in this blog. If there are any questions you all have, please let me know. Thank you!

  • I and many of my pogo friends are missing game rooms in bingo luau. We have sent requests by way of chat and help, the room we are looing for is badge addicts but I have been told by other players that it’s not the only one missing. Please let us know if our rooms will be put back on the list. Thank You for your consideration. Marrietta01 and the badge Addicts.