Blog Post #26 – May 30, 2017



Welcome all who are in the realm of Pogo!

Thank you very much for being here to read the 26th post of the Pogo Insider. What did you all do over the weekend? I’d love to know! I trekked up to Tahoe and did some hiking and kayking and, boy, how beautiful. Oh and did I mention Spike was with me?! Seeee?!




REMINDER – Beware of Fake Pogo Help Sites!

I also wanted to remind you all that, unfortunately, there are some fake Pogo help sites out there. Pogo will NEVER charge to help you. Please beware of them and read this article for more information.

Sneak Peek

I love camping! Do you?! Annnnnd it is camping season! So, here’s a sneak peek of a Badge that’ll be in the Happy Camper Premium Badge Album. The Badge is called “Charming Camp Song Badge.” How super fun is this Badge in both image and name?

Tony is the Pogo artist behind this creation. When asked about the album and badge, he said:

“This Album is all about camping adventures. In this screenshot from the Tri-Peaks Solitaire Badge, we have a wonderful campfire song ruined when a tourist decides to test out a snake charmer flute he purchased earlier that day.”

Thanks so much for the sneak peek and the memories of camping, Tony!

PBA119_screenshot PBA119_sketch



Poppit! Party

Poppit! Party is almost ready. It’s like — hmm, picture this — as close as when you are done baking some brownies but you have to frost them first. Yup, THAT close!

If you haven’t already read some of our handy dandy Poppit! Party articles please do so.

Here’s one here about Spike’s many costumes.

this article has info all about the Power Ups. 

More info to come as Poppit! Party moves off the cooling window to be frosted! And now I need to go in search of some actual brownies.


Mahjong Escape

Did you know the newest city for Mahjong Escape is now available? Some of you may have already visited Mahjong Escape’s St. Petersburg and that’s terrific! Just so you all know, new releases for Mahjong Escape typically go up on the 1st of every month. This one came out just a weeee bit early. The next release is set for July 1. The St. Petersburg levels are for the June release. Thank you and have fun!



Every week I answer a question or two (non-technical) related to Pogo. We get lots of questions every week, so I try to focus on common themes or the same question coming from different folks. To submit your questions for the Pogo Insider, click here!

(For technical issues, please go to Pogo’s Help Page.)

Can we possibly get a Badge(s), in any game that will display Memorial Day? Not a picnic, or a parade. But, a cemetery with a half-mast Flag or Poppies growing by the graves. And have the half-mast Flag or the poppies as the Icon. And, another, with any one of the War Shrines with Poppies or a half mast Flag on it somewhere and have the Poppies or half-mast Flag as the Icon. I know this cannot be done for this year, but, maybe next year?

Thank you very very much for your question and suggestion. I believe it is essential to have player suggestions on Badges, Minis, games, and all the other areas of Pogo. Please leave a comment in the blog if you have a suggestion and I’ll be happy to pass them along.

As Memorial Day has just passed, this most definitely would be something the team would have to look at for next year as far as timing goes. (I also agree that Veterans ARE super heroes).


When can we expect more levels on Poppit Bingo?

I totally understand that you all want more rooms for Poppit! Bingo. Many of you have reached level 50,  so yes, I am happy to say those new levels are absolutely on their way. I will update you here when I am able. Thank you all very much for your patience. I know, I know, it’s hard, but they are coming.


Thank you to you all for reading the Pogo Insider this week. I truly appreciate it. As always, I welcome comments and non-technical questions below and I will try my very best to get back to you.  Thank you for the book suggestions from last week, as well. I now have a huge reading list! (And I’m always looking for more!)

Happy Tuesday (and the rest of the week) to you all!



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NOTE: Comments may take some time to be approved. Those which are off-topic or counterproductive to fostering a positive environment will not be posted. Thanks for reading the Pogo Insider!

If you’re having troubles loading or getting into a Pogo game, please go to Pogo’s Help Page. Unfortunately, I am unable to help out with any technical questions via the blog. Thank you!


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  • I know you won’t approve this but you should read it before you delete it – unless you’re afraid of the Truth.

    Pogo is always asking for feedback and all of the negative comments are deleted.
    Feedback without the negative comments is called Praise – you can’t have it both ways – you want either Feedback or you want Praise.
    Pogo will never know what their members are thinking if none of the negative feedback is ever given the attention it deserves.
    Clicking on the “HELP” link to speak to someone from EA isn’t as useful nor as helpful as speaking directly to someone from Pogo would be – most of the time, the person you speak to at EA has no idea what you’re talking about so issues remain unresolved.
    It is about time Pogo gave its members a way to contact them directly so Pogo Issues could be addressed by someone who would understand what we’re talking about.

    • Hi chmn1a,
      Thanks for submitting your feedback. I’m here to listen whether it’s positive or negative. I always appreciate feedback when it’s constructive so we know how you in the Pogo Community not only feel but how things could be made better in your eyes. Thanks very much for your thoughts.

  • ive already sent my questions AND DIDNT get an answer from pogo IT used to be great when you had a phone number we could call BUT you just hide behind the computer!!

    • Hiya Jamesstmry,
      Unfortunately, Pogo no longer has a phone number to call into but we do now have a “call me” feature where you can request a time for Pogo to call you at your convenience. Thank you!

  • I think the 6 gems for the magic badge is good. Going up in the gem price is bad because people like me are on a budget and can’t afford to buy gems because we work part time. I love playing pogo it’s just I can’t afford more than what they are asking for. Thanks for reading.

  • i remember a time when pogo put out three badges of the same game for about 32 gems and you could get what you wanted but this way i dont like cause you may get a badge you cant do,, i agree with eggfarmer i like the old way better i like to see what i am spending my gems on ty

  • In the Blog it states St.Petersburg is unlocked mine is still locked. Am I the only one?

    • You will have to complete certain levels before that unlocks for you but once you do unlock the previous levels, it will be available for play.

  • I don’t understand one bit about the magic badges…. one person said that it didn’t need gems or whatever and it doesn’t make sense to me. To buy gems, it costs quite a bit and I can’t afford to buy gems as often as I would like to. I have been a member of Pogo for a very long time and hope to stay one for a long time too. I also don’t understand one other thing; I have finished the 10 badges Pogo has gifted us ( a bit thank you on that one) and I’m waiting to see what happens next: I haven’t gotten the big special promised for finishing them.
    Love you guys, keep doing what you are doing!

    • HI Elvesa_,
      Badge Magic does actually need Gems. The first pick is 6 Gems and then the rest are 14 Gems.
      In order to get the Badge Marathon special Badge, please know you had to finish all 10 Badges before May 14th at 11:59pm PT. Thank you for being a part of Pogo, we love having you here, too.

  • I have been writing to Pogo for at least the past 2 years or more about M&M bundles. I have at least 6 bundles in which I need just one badge. I have asked time and time again if Pogo would be willing to ‘untie’ the bundles. The badges I need are still probably current. I just find it unfair that long time players cannot buy badges a newbie is able to attain.

  • Are each badge clusters of 3 each month for 7 games always going to b easy medium hard? spent hours trying to get 10 x 4 matches the timer isnt kind!! lol

    • Hi PlayerMarin8u,
      Thanks for your question. As of right now, that is how Badge Magic will work but it may change in the future.

  • where is episode delicious diamonds in clue secrets and spies it has been listed forever but no episode to be found

    • It was available for a promotion with Dr. Pepper at one time but it’s not available anymore.

  • What ever happened to the COMING SOON! plan for Cookie Connect? I’ve been waiting for months.

    • Hi LovelySurvivor47,
      Thanks for being such a fan of Cookie Connect! I’m so glad you’re enjoying that game. There are still plans on more levels coming soon. I’ll keep you posted here and I thank you for your patience.

  • In Scrabble, it no longer retains the options I select for game play like it used to. Every time I play I have to go through the whole selection process. Can this be corrected?

    • By any chance are you clearing your Cookies and Cache all the time? This could be why it’s not retaining the options.

  • I am a die-hard fan of Club Pogo. Hubby and I always start our day playing the various games while we have our morning dose of coffee. However, we do have a complaint about one of the hidden object games – Undiscovered World. We would love to know why we can’t complete the puzzle at the end of each chapter. We can only move 2-3 puzzle pieces and that’s it. It is very frustrating, especially when you are trying to earn a badge for completing a certain number of chapters. This has been going on for quite a while.

    • Hi there,
      Please make sure your zoom is at 100% and you’re not zoomed in. This will fix the issue. I hope this helps and thanks for being a part of Pogo.

      • This suggestion, if it was for my complaint, doesn’t work. Up until a few months ago, I had absolutely no problem completing the puzzles at the end of each chapter. Now, all I am able to do is place 2 or 3 pieces and then I am not able to pick up and place any others. Why is this? What is the point of offering a game to play, if the player can’t complete it thru no fault of their own?

        • Hi GramJudy184,
          Would you please tell me which browser you’re using?

          • I have been using the Firefox browser for the past 3-4 years with no problem until the puzzles on Undiscovered World started acting up a couple of months ago. Other than that everything else works fine on Pogo.

  • NEW GAMES!!! I have been a pogo junky since day 1 but I am in dire need of new games

  • Sweet Tooth 2 is not giving credit for the game..I called the HELP and talked to a very nice man..He was going to tell POGO about it..As of now it is still now working. These are for the New Magic badges. Thank You for you assist.

    • Hi Diane00Betty,
      Please make sure you’re making 10 four of a kind matches in a single game…or 12 or 14, depending on which Badge you’re playing for. It has to be in ONE SINGLE round in order to get credit. Thank you for playing and I hope that helps.

  • I am having an issue with buying keeps saying the page is no longer available or I have got the wrong url, is anyone having this problem?

    • Annetteg48,
      Thanks for reporting this issue. You will have to contact Pogo customer support for this issue. Please click here to fill out a support ticket. Thank you.

  • well I had a wedding and the weather was very nice we had a great time

    • Oh how lovely! Glad it worked out with good weather and the wedding.

  • BADGE MAGIC RULES!!! Why? Because enchanting as draw number one made Mix-n-Magic the 74 that followed seemed so bait-and-switch that I nearly quit Pogo altogether. The only thing that brought me back to the table was the half-off guarantee of a brand new Mix-n-Match challenge every week.

    That Badge Magic sweetens the deal dropping another two gems at jump was reason enough to restore my faith but 20 BRAND NEW NON-LEGENDARY BADGES BOTH GUARANTEED AND DISCOUNTED TO BOOT?!!? Who are you people and what have you done with the old stingy Pogo I fell in love with so many years ago?!!?

    Thank you Pogo, for giving me my money’s worth and a whole lot more to look forward to every month from now on. Cheers!!

    • Thank you so much for your comment, Martoman. So glad you’re enjoying the new Badge Magic feature. :)

  • I have found that on some games they won’t load right away due to a long standing script. I had my computer checked and was told it was on Pogo’s end. Is there any way you can check this?

    • Hi missellie217,
      if you search the forums, you will find a few troubleshooting tips for “long running scripts.” Here are a few tips right here, which include clearing your computer’s cache. Thank you.

  • Pogo_Llama, I have a suggestion about Phlinx 2. After reaching and getting the diamond badge why do we have to start all over to get back to the Ra gate. We should just be able to back up to any gate in the series to be able to accumulate more of the Glyphs for that particular gate. I know it seems petty but I would like to get more of the red & blue Glyphs without having to go from the start every time to accomplish my goal. It is just a suggestion but if it would be possible it would sort of reward those who reach the Diamond badge for each series. You do a great job keeping us informed as to what “Pogo” is doing to improve our game play. Thank you for your time. A “POGO” fanatic to be sure.

    • Thank you for your suggestions on Phlinx II, Rjmarek5NLR! I’m glad you’re playing it and have thought up some improvement suggestions. I’ll send them over to the team. Thanks for being a Pogo fanatic and being part of the Pogo community.

  • Not a fan of the new magic at all. I so dislike the
    difficulty levels. ST is hard to make those 4 matches.
    I have to literally count them out lol. Also heard someone
    post non-caramel was easier. Not for me so some might want
    to try those rooms. I’d like more variety in the Magic and come
    on 21 badges? That’s a lot. Y’all could cut it back some.
    I’d love to know who beta tests or where y’all get your ideas
    from because so not a fan! 14 in the Magic would’ve been plenty.
    If you’re going to offer up those awful difficulty level ones
    you should be able to see what you’re buying or have a pass on it-
    something. No one wants to pay for a badge they can’t do! It’s
    not right. In the old Magic peeps could just not play if they
    didn’t like the badges. But by not knowing not ev1 is buying these.

    • Thank you for your feedback on Badge Magic, badmelol.

    • I think 21 badges is terrific, but they should be fixed to where people can choose the badges they want from the 21. I have already finished them and loved all of them ♥ Thank you Pogo. Look forward to the next 21 in July. :)

      • Thanks for your comment on Badge Magic, KhloeKat1! Glad you enjoyed them, as well. :)