Blog Post #120 – December 17, 2019

Hello Pogoians!

 

Welcome to December 17 and the Pogo Insider! I hope you’ve been enjoying the 25 Days of Pogo, our biggest event of the year! Intrepid Pogo Mod Skratty put together a helpful 25 Days of Pogo thread on the forums. Stop by and take a look! 

Have you tried out the Exclusive Early Access HD games yet?! 

The Pogo team is working overtime to transfer over player-favorite Flash and Java games and we have so much lined up for 2020!

 

I have a real special treat for you here today. Nooooo… not warm and gooey chocolate chip cookies, but a real helpful treat. It’s time for a Q&A with Pogo Bean from EA Help! 

Pogo Llama: It’s a real honor to have one of the members of EA Help here today. EA Help (also known as Customer Support) is where you go for all Pogo help needs! In a recent Pogo Insider, I asked you all to share your questions, and you did not disappoint! So without further ado, let’s get Pogo Bean in here to answer the top questions from the community. Welcome, Pogo Bean!

Pogo Bean: Hi, I’m so excited to be here!

 Pogo Llama: I am super excited you’re here as well. Can you please tell us a bit about your Pogo and EA history?

Pogo Bean: I started working for EA in 2014 as a phone advisor and fell in love with Pogo from the first day of training. Since then I’ve worked in just about every part of EA support, from being the first person players talk to when they have an issue to a specialist to help with those extra tricky cases. I’m currently a Live Product Support Expert and act as both a business analyst and a communication hub for information getting to all advisors. 

 Pogo Llama: Wow, what a mouthful! Okay, so let’s get into some player questions. Here’s the first one: How does a player contact Pogo’s customer support team? 

Pogo Bean:  One thing to note is that our team is identified as EA Help and there are two paths that players can take to start. The one most Pogo players are probably familiar with is through selecting the Help option on Pogo.com. This takes players directly to a page with several support options. By clicking on “Contact Us”, players will be taken to a page that will let them select what type of response service they’d like, such as chat or a call back. One thing to keep in mind is that EA Help does NOT have a phone number for players to call. There are a number of sites out there that call themselves Pogo Customer support and we want everyone to know those are not legitimate sites. Please click here for more information on that. 

This second option is a bit of self help and is really neat because it has articles with answers to common issues, which is great if you like to fix things on your own. If the articles don’t help, players can also create a case at the bottom of that screen. Once a case is created the paths converge and the case is routed to one of our advisors who can provide help with account issues, technical issues, and even missing content.

 Pogo Llama: Did you play Pogo before you started as a Pogo agent?

Pogo Bean: I did not. I only learned about Pogo during training to be an advisor with EA Help. But as soon as I started, I couldn’t stop! My favorite Pogo games are Canasta, Jungle Gin, Pogo Addiction Solitaire, and I’ve had a nearly impossible time putting down the new Jigsaw Treasure Hunter HD.

 Pogo Llama: I agree with you on Jigsaw Treasure Hunter HD. I LOVE it, too! Next question, “Why do we hear ‘Wait 24 hours and see if you receive credit or clear your cache?’ from support now and then?”

Pogo Bean: These are very common answers for a lot of different issues, but they each address a specific root cause. Waiting 24 hours to see if credit is given can help ensure anything missing is actually missing and not just caused by a delay. Clearing cache is one of the very best and most standard browser troubleshooting steps. A browser’s cache basically holds certain data in storage to make loading faster, but sometimes that stored data is no longer accurate and causes a wide array of issues. Clearing the cache makes sure all the data that loads is data that should load.

 Pogo Llama: Very informative! So what is the most popular method of help request from players? Phone, Chat, or Email?

Pogo Bean: For Pogo, phone is by far the preferred method of contacting EA Help, but I think chat is the overall most preferred across all of EA’s titles. 

 Pogo Llama: Another player question, “Sometimes when I report an issue or contact EA Help, I never get a reply. How can that be?”

Pogo Bean: If you do not receive a response within a reasonable amount of time, please check with EA Help. You can resume any case created by choosing “Manage Your Account” and selecting “My Cases.” 

 Pogo Llama: I’d like to close out with a heart-felt comment from Pogo player, Busman145rcs,  “I would like to take the opportunity to say thanks to EA help. They have been very helpful with answers to my problems. They answered quickly and professionally with easy to understand fixes. Thanks again.”

Pogo Bean: Aww! I love hearing comments like this! Helping players get back in the game is really what we’re all about. Thank you so much for sharing this with me!

I’d like to thank Pogo Bean for taking some time from her busy EA Help schedule to answer our questions! If you have any more questions for Pogo Bean, please feel free to let me know by commenting below. 

As a reminder, I’m unable to troubleshoot account issues here on the Pogo Insider. I encourage you to contact EA Help if you are experiencing issues with games loading, missing content, and all other Pogo account issues. Thank you!

Welcome to the Construction Zone! Here is where you will find the latest on game updates. What is currently “under construction” on Pogo? As often as I can, I’ll sit down with the Pogo team and get the latest info on which games are being worked on and what’s coming. I will always post more details when I have them available. Please understand updates are subject to change.

Please understand that unless an announcement comes directly from EA and/or Pogo, we cannot endorse it as true. All games and updates reported here in the Construction Zone have been given the “go ahead” and are on track to come out. Anything else that is reported is speculation right now.

Events

  • The 25 Days of Pogo is still going and will be available until December 25! Be sure to visit every day and follow here for all the latest information on sales and events. 
  • January’s Game of the Month will be Claire Hart: Secret in the Shadows!
  • The newest edition of Magic Marathon will begin on January 1 and run through January 28. More information will come soon here on the blog.

Game Updates

  • Mahjong Sanctuary – Big news for those of you who completed the first 450 levels! The reindeer, the first animal for the new arctic biome, is available today along with 50 additional levels! 
  • Jet Set Solitaire – Join the new Winter Wonderland Tour and win two new Badges! Available to those who have completed the First Trip World Tour.
  • NEW Claire Hart: Secret in the Shadows episodes 74 – 82 will be out tomorrow! If you need a little break from the cold, travel to Maui with Claire for a new mystery. Troy also has a new look that is debuting with this release! 
  • Sweet Tooth Town – By popular demand, enjoy 30 sweet new levels!

New Games

  • One of the most player-requested game updates is on the way. Jungle Gin HD is coming to Early Access next month.
  • Snowbird Solitaire is also on the way, bringing an adorable new solitaire experience to Early Access. 

Website updates:

  • This list of Flash games will be retiring from Pogo in March. 
  • The Pogo Games App is shutting down on March 10, 2020. Don’t worry — with Pogo Early Access, you can play all HTML5-powered Pogo games and Challenges across your desktop, laptop, tablet or smartphone.
  • Premium Badge Albums will be retiring from Pogo in March. Please click here for more info. 
  • Tournaments will be retiring from Pogo in March. Please click here for more info.
  • Triple Bonus Tokens and Sunday Token Social will be retiring in February. Click here for more information. 
  • How about a little winter cleaning? I’m tidying up and reorganizing the Pogo Forums. Please click here for more information on that. 
  • Starting back on October 18, 2019, you may have noticed a new prompt on Pogo asking you to verify your age. This applies to all non-Club Pogo members, including guest users. Club Pogo members do not need to verify and can simply sign in to avoid seeing the prompt.
  • For previously posted Pogo website updates, please read the archived Pogo Insiders.

Every week I answer a non-technical question related to Pogo. We get lots of questions every week, so I try to focus on common themes or the same question coming from different folks. Please ask your non-technical related question in the comments section of the blog.

(For technical issues, please go to Pogo’s Help Page.)

Q. Why is this age verification page popping up?

A. You may notice a new prompt on Pogo asking you to verify your age. This applies to all non-Club Pogo members, including guest users. This prompt was originally on Pogo Classic and today will start on Early Access. The age verification prompt is one part of EA’s compliance with laws and regulations. Club Pogo Members do not need to verify and can simply sign in to avoid seeing the prompt.

 

 

Thanks to you all for reading the Pogo Insider! As usual, comments will be open for this edition. The next Pogo Insider (#121) will be out on the very last day of December! As it will be New Years Eve, comments will not be turned on. But we’ll be back with comments on January 14!

Thank you and have a great holiday!

-Pogo Llama

NOTE: Comments may take some time to be approved. Those which are off-topic, counterproductive to fostering a positive environment, or are offensive will not be posted. Unfortunately, we are unable to help out with any technical questions via the blog. Thank you for your understanding.

If you are experiencing issues or have any concerns, please consult the following resources:

Thank you for being a part of the Pogo Community!

Comments for this blog will be turned off on Friday at 4PM Pacific time.

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453 Comments

  • I want Spades back. My favorite along with dominoes. I’m 83 and will join as long as i can if i can have them back. So far i’m not overly happy with the new way Don’t even see anything pogo to get on friends list or who is playing etc.

  • I am thrilled the team is working on Jungle Gin! Now, if I can convince the team to work on Canasta… I’ll be a happy camper. So, I read that the Premium Albums is retiring. Does that mean my hard work will not be transferring to Access?

    I wish You, Pogo and EA a Jolly Holiday and the Best New Year EVER!!! :)

    • Oops! Just read the service update foe the Albums. My apologies. ~ Many Blessings

    • Hello bleu1030,
      I would love for you to be a happy camper! :)
      All earned Badges within your Premium Badge Albums will be transferred to your collection and can be found on Early Access under the My Rewards tab in your Profile.
      I wish you a great, fantastic, and happy holiday as well!

  • When I play popit bingo, and clain a bingo, the bingo tab still pulsates after the bingo is claimed. Is that thevway it is supposed to be. I wind up calling false bingos because I think I missed one. I find the game hard to keep up with and was wondering if you could offer a slower version of the game. Does the game have different number callers. I find the default one hard to understand. Also could you put a little extra space between the numbers and bingo bar. I play on my phone and they are too close to each other.

  • I would like to Know why they can’t update card games like canasta to hd if they can update Jungle gin. I am 71 years old and i play canasta a lot it is a game from my generation. these knew games are more for younger people, I have been a member for 20+ years, I don’t care much for the new Pogo it is too hard to find games I want to play. The icons are way to big. Merry Christmas!

    • Hello DavPlatt,

      Many more games are in development. Please keep watching the Pogo Insider for more details. Merry Christmas to you, too!

  • Since all the flash games are being retired in March, can I request a “flash game” blowout bonanza kinda marathon? LOL It would be soooo much fun to play a bunch of favorites like Everyone Wins Bingo, Monopoly Slots & World Edition, Peggle & Bejeweled Slots and many others! Or maybe yall could release a whole lot of back from the vault min-n-matches if a marathon isn’t in the works. Thanks, Llama!

  • Are you eliminating all premium badge albums or just the ones with flash games? I’m confused.

  • I am amazed that no one is requesting to get DCR back!!! As many Leagues that had DCR tournaments and now no one is requesting that DCR be brought back!!!.
    Hopefully you will eventually bring it back The other games you are bringing back is fine but I only played those for challenges DCR is/was my absolutely favorite. Thank you for all that you do

    • Good Morning MS There is many of us asking for it to come back, our league also played that and it was a favorite, trust me, we all have been asking! Happy Holidays

  • Will Canasta be back? Love that game.

  • I have been playing Pogo for 18 years. Have loved it. Have met many of my Pogo friends in person. Phlinx has been my favorite games since 2003. Knew it would be cut because it’s FP. So hoped Pogo could work something out. There are only 3 games left that I play once in a while. I’m in my 80s and not at all interested in the cutesy animations, and a couple games I’ve not been able to figure out. There are so many things you have to click on before you get to the game. Thanks for 18 great years. I’ll miss Pogo!

  • sorry, didn’t get to finish my question, Are there any other games besides scrabble in Early Access that has chat available?

    • Not yet, but Jungle Gin will be the next one up. Chat will be added to Early Access in 2020 and is currently in development.

  • I CANNOT BELIEVE THAT YOU WILL DELETE POGOS MOST LOVED GAME AS CANASTA, I WILL QUIT POGO AFTER 20 YEARS AND MOVE ON TO ANOTHER NEW SITE

    MERRY CHRISTMAS

  • Hello! I don’t know if this question was covered previously or not, but will things like minis and getting tokens when you play games still be here when Pogo fully updates?

  • why u not making casnasa in hd i play it every night that is my down time after working all day

  • are we still going to get tokens with the new format? I have asked this question before, but do not get a reply.

    • Hello bufbello,

      The team is working on a new reward system for Early Access. I’ll keep you posted when I have more information to share. :)

  • So many people upset about Boggle Bash going away. I thought it was the new technology doesn’t allow multiplayer games. But now I hear Jungle Gin HD is coming out and you can play with friends. Why the difference? Boggle Bash is one of the most popular games on POGO. If you can code multiplayer games why not Boggle Bash?

    • Hello DDG,
      Many more games are in development. Please keep watching the Pogo Insider for more details. Thank you!

  • I am very upset about what Pogo is doing. I have played spades for 9 years and made a lot of friends. Now they are dropping Spades??!! How can pogo do this??? 100% of the people I have talked to are leaving Pogo for good. Sandymn

  • Sadly, not all of us can afford the latest technology & have desktop computers that DO support the games that are being done away with. I really wish you’d take that into consideration before removing games. And while I like Poppit Party, I’ve completed both sets of costumes. Could you add more levels there?

  • Thank you so much for bringing Jungle Gin to the future! Now I am looking for Quinn’s Aquarium. I know a lot of people don’t like it but I love it and prefer it to Mahjong Sanctuary. Also I will miss Texas Hold Em. Happy Holidays to you Pogo Llama, the staff and Pogo and all the members/players!

  • Sorry, I just noticed that Quinn’s Aquarium says it is a hotmail game already. Does that mean we can play it on the new early access?

  • Re Quinns Aquariun. Please correct the large print indicator/ Game does not play when it is on. Will play if uou use the regular game size. Vidion impaired. It helps with all the games. Thanks.

  • Please bring back Lottso

  • Please keep spades and bring back hearts

  • Hi,I just wanted to say! I know pogo team is doing their best, to provide us with lots of games to play on the new site,and its not easy, but really I am not liking that my most favorite card game Solitaire Gardens, is being cancelled,I just dont think its fair to all of us players that have been members for along time, are loosing our favorite games we love to play! ALL the new games, may be good games, but not to everyone, we do still like our favorite games, and have spent lots of money, and time on collecting badges and backgrounds, gardens, etc,also, ! do not like the layout of the new site, in choosing the games to play, badges etc, you need to keep it more like it is now, everyone is familiar with and used too! it takes all the fun out of playing, and picking out games badges etc! Also, nobody, likes loosing the games they like to play!Just a few thoughts to consider when choosing the games to transfer over!!! and preparing the layout, etc. change is hard enough, at least for me! I KNOW I am heartbroken, and so sad about loosing solitaire gardens, and the ease of picking out games, badges etc!

  • hoping Penguins will eventually be added .. & Canasta .. don’t care for the new Safari game .. I find the pop ups telling what animal I have found to be juvenile & very irritating .. I like Mahjong games but not so many .. just my humble opinion .. been a club member for 14 years …

  • It amazes me that with all the new technology we have today that no one can figure out how to save our Minis from extinction on Pogo!!! ???? !!!! Please find a way to save our Minis and our many Mini items when we are forced to transfer to the new site permanently or cancel our membership! I do NOT want to be a cartoon character which is what is being offered so far as avatars on easy access Not to mention you will have to look exactly like 6 million other players. With our Minis like they are we can distinguish ourselves via our outfits, backgrounds, hairstyles and tons of other accessories. It is one of the things that has made Pogo unique. Please SAVE OUR MINIS. Thank you.

  • I am here as a somewhat long time player and see all the games u r removing in March. I just hope and pray that you can find a way to bring Yahtzee Party over to HD. So I wanna be the 1st to request that you do so in the near future. That and a few other games is why I stay and play.

  • I work on a corporate IT Help Desk, and I can assure everyone that Pogo Bean is correct. When they say “Clearing cache is one of the very best and most standard browser troubleshooting steps.” it is absolutely true. I do this multiple times a day to correct issue with web based applications for my users. Even after years of having a job like that, it surprised me about the weird/quirky things that clearing your cache and cookies can fix. LOL.

  • My favorite games are Canasta, Phlinx, Pogo Bowl, Bingo Luau and Spades. Any chance any of these will be converted to HD? I am glad Jungle Gin will be converted and I am hoping some of my other favorites will be too!

    • Hello Dgs031155,
      Many more games are in development. Please keep watching the Pogo Insider for more details. Thank you!

  • put more sports games on

  • What about the slot games, Peggle, bejewled ect, I sure hope they will be back and coins hard earned will not be lost. those are my relaxing games when my brain needs a rest, no thought required.
    PS Merry Christmas & joyous New Year

  • Please keep Boggle. It is so helpful in clearing the mind when a person is having stress in their life. Thank you.

  • Hi Pogo Llama! I haven’t been able to get into Mahjong Sanctuary ever since the update this week. I push play and the little hummingbird on the right just flaps its wings and I even let it sit there for 3 hours the other day and still nothing. Any ideas what I can do? Everything else seems to be working ok for the most part. Thank you and I hope you have a very Merry Christmas and a wonderful 2020! :-)

    • Hello Kendra,

      Oh no! I’m sorry to hear this is not working for you. Unfortunately, I’m unable to troubleshoot here on the blog so I encourage you to submit a customer service ticket to EA Help. You can reach them by clicking here.

      Thank you and Merry Christmas!

  • Thank you for bringing POGO along with new technologies … my day starts with POGO, helps with keeping my aging brain working at it best. Yes, I am missing some of my favorites but I am making new favorites. I am still using my acct and my late husband’s acct, it is his profile picture I will miss the most so I printed it off and it now hangs in the Den. I can still hear his voice when I play the search for item games which is why I gave him his own acct for Christmas in 2004 so we could compete together. Thank you for the memories and helping me make new memories of fun, joy and FUN. Merry Christmas and Happy Holidays to ALL at POGO and EA.

    • Hi dbd01271948,
      Thank you for sharing your story with us. That is a very beautiful way to memorialize your late husband. Thank you for making Pogo part of your every day. Merry Christmas and happy New Year!

  • I think u should make canasta hd and find a way to do this to bowling also you could also make the tournaments hd why retire games since flash is nit leaving until dec of 2020

  • Happy Holidays to one and all! My question is about Mahjong Escape. I am hoping that this one will be brought back. I have finished them all and truly love this game. Please put it on the “Santa May I Please Have” list.

    Thank you

  • Please convert Boggle Bash to HD. I like to play it every morning to wake my brain up. Thanks!

  • I understand that bowling is using outdated technology but I would love having you upgrade it. It is more than just a game to many of us. It is where we can go to have fun but at the same time chat and laugh with people that over the years have become friends. The room I use is a league but we have many people that come in and play with us every night. We make people feel welcome and they keep coming back.

    I do encourage you to have the ability to chat. You have many older people as members and this, for many, is the only social outlet they have.

    Thank you for the many years of fun. Have to admit I will miss you.

    • Hello dotleigh,
      Thanks for your comment about Pogo Bowl. I do realize this game is a lifeline to many and we really do appreciate that. Thank you for sharing your story and for being so welcoming to those that join in the fun.

      The great news is chat is currently in development and will be a part of Early Access in 2020. Thanks again for your game suggestion. The team is listening and working on many new games at this time.

      Happy holidays to you and yours.

  • SO I GUESS IS NOW GOING TO BE A APP FOR YOU PHONE N TABLET SEEMS THAT IS ALL ITS GOING TO BE CANT SEE NO ONE ON OR CHAT TO TOOK ALL THE GAMES WE ALL LIKE WISH EA WOULD LEAVE THINGS THE WAY THEY WERE N NOW ITS ALL ABOUT MONEY N APP FOR YOU PHONE SO WHAT DO WE GET WHEN WE RENEW NOTHING CAUSE YOU WONT BE ABLE TO SEE FRIENDS OR CHAT SO I GUESS SOME LIKE THIS WHEN MOST OF US DONT AN ALOT WILL BE QUITING NOW N I WILL NEVER GET A ANSWER BACK N THIS WLLL BE DELETED

    • iLIKEQ2
      Great news! Pogo is still, and will remain, available to play on PC desktop computers as well as laptops, mobile, and tablet devices. Yay!
      Happy Holidays!

  • I really love my monopoly edition. It is an outlet for me. My friends and I love to play Spades and Canasta can you please see if you could put them in HD. That is all i want for Christmas. hahahah

  • Undiscovered World and Big City Adventures are the best of the hidden object games. The art work is exceptional for most of the episodes. Yet they are being tossed out. I enjoy going back over the episodes I purchased to test myself for speed. The newer hidden objects games look childish and more like cartoons. Why can some games not be converted from Flash to html5.

  • when are you going to release the next levels of crazy cakes 2 cause i finished the 110 levels.i really liked the game as you can tell lol .please bring back dcr please ty

  • Big thanks to the team for keeping and upgrading Jungle Gin. It’s one of my favourite games. Looking forward to playing it as soon as its released! My request is for Yahtzee Party, Pogo Bowl, Canasta, Monopoly Slots, Lottso, Dice City Roller and some new poker games HD Thank you!

  • Are all games going to require you to buy gens to continue with the games? That don’t seem fair, we are not here to spend money every day.

    • Hello ICELADYPRINCESS,

      Thank you for writing in with your question. While many games do have power ups available for purchase, please understand that none of the games actually require the use of them. The power ups are there for purchase for those that would like some extra help. It may take more time to complete a game, but it is possible without the purchase of Gems.

      Thank you for asking.

  • I have left this message many times and never got an answer, Why do they call the Bingo numbers on BINGO LUAU so fast? They call them better on other Bingo games. I can’t look at three cards on Bingo Luau that fast. Also on STACK ‘EM I have lost gems twice. They say that you should stack so many COWS and when I go to the game there are’nt any COWS at all. I am living on Social Security and can’t afford to lose money. If things are’nt fixed soon, I will have to quit playing POGO. I really don’t want to do that. Please help me!

    • Hi Oogie,
      Oh no! I’m so glad you’re a part of Pogo and wouldn’t want you to have to leave, as well. I’m sorry to hear about your Gem situation in Stack’em! Unfortunately, I’m unable to troubleshoot here on the blog so I encourage you to submit a customer service ticket to EA Help. You can reach them by clicking here.

      Regarding Bingo Luau, thank you for letting me know.

      Happy holidays to you and yours.

      Thank you.

  • Please, please please don’t get rid of Boggle Bash! I love that game and so do so many people on here!

  • Can you you make a HD version of Canasta and Spades? Two of my favorite games. And thank you for making Gin a HD game.

  • dice city roller was my favorite game,,any plans on bringing it back?

  • What do I have to do to close my Pogo account. I am very unhappy with the new pogo and I
    am seriously thinking of quitting after 18 years. I am sure that many like the new format,
    but I am not one of them. Pogo use to be fun, but I do not feel that way anymore.
    I want to know if I just need to go to help and contact you. I know I need to
    erase my credit card. Will that close my account or do I need to contact you. Thank you.

    • Hello Vep,
      It is my hope that you do not cancel your Pogo membership. You’re an appreciated part of the Pogo Community and it would be a heartfelt loss to us. However, if you do choose to cancel, I suggest that you come back from time to time and check out all the new things we have on the way. As a registered user, you can enjoy some games and be up to date.

      Unfortunately, I’m unable to troubleshoot here on the blog so I encourage you to submit a customer service ticket to EA Help. You can reach them by clicking here.

      Thank you.

      • Am afraid many of us will be leaving Club Pogo soon. Why would we stay if we can no longer visit and play at the same time. Some of us like My League, which will no longer be possible since there is no way to verify scores. Now I read even the Pogo league is closing. No mini’s to play with. Favorite games gone or replaced by games that are not user friendly. Have been with Pogo for nearly 19 years, have made many great friends here, but we can no longer gather play and visit, so why exactly would we stay? Am just curious….Thanks

  • I would like to see the following games converted to HD:

    Canasta
    Dice City Rollers
    Spades
    Boggle Bash
    Pogo Bowl

    And MERRY CHRISTMAS & HAPPY HOLIDAYS to you Pogo_Llama and the entire Pogo Staff!

  • Can you please keep Canasta and Dice City Roller? Those are two of my favorite games. Glad to see Gin is being kept and moving to HD